HOLLY SPRINGS, NC — Vitalis Smart Communities restructured the bulk internet agreement for a 316-unit multifamily community in Holly Springs, North Carolina, generating over $126,000 in NOI creation and more than $3.2 million in added value for the property.

The community’s prior bulk service agreement had expired and entered an automatic renewal, obligating residents to a double-play package bundling internet and video service. Prior to renegotiation, Vitalis conducted a resident survey to evaluate the value of the existing offering and found video penetration at just 25%, indicating that a majority of residents were paying for a service they did not use.

Vitalis ran a competitive process through the VitalisOS platform, soliciting proposals for a bulk internet-only service rather than renewing the existing bundle. The resulting agreement secured lower resident costs, meaningful speed upgrades, and flexibility provisions for a potential future ownership refinance.

“Ownership had initially been working with a legacy telecom consultant on this renewal,” said Heather Haley, Vice President, Vitalis Smart Communities. “They ultimately chose to bring in Vitalis because their “consultant” didn’t feel it was necessary to bring the asset to market. Vitalis has developed a platform-driven approach backed by data, technology, and executive level ISP relationships, with full transparency into a competitive bidding process. It’s institutional-quality advisory for institutional clients.”

About Vitalis Smart Communities

Vitalis Smart Communities is the nation’s leading telecom advisory firm specializing in connectivity solutions for multifamily communities, HOAs, COAs, and developers. The firm designs and negotiates bulk internet, managed Wi-Fi, and smart building infrastructure that increases property value and enhances resident experience.

Media Contact: Abigail Kind 802.881.9278