Empowering Communities

Telecom Contract Challenges

Managing internet and TV contracts can be complicated. Without expert guidance, boards may commit to costly long term agreements and risk resident dissatisfaction. Common challenges include:

High Stakes Agreements

Unreviewed contracts can lock communities into expensive commitments.

Rapidly Changing Industry

Providers and technology options evolve quickly, making it difficult to stay informed.

Communication Gaps

Residents often feel uninformed during service transitions.

Service Issues

Poor responsiveness and outages lead to frustration.

Contract Challenges image
COMMON CHALLENGES

Costly Contracts & Constant Complaints

  • Frustrated residents
  • Locked into costly contracts
  • Unclear provider options
  • Communication breakdowns
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How We Help

Vitalis works proactively to resolve the issues that boards and residents face:

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We just got a 5‑year contract from our current provider. Are we stuck paying these high rates?

HOA Board Treasurer
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Not at all! We reviewed your contract and found a clause that lets your community switch without penalty. We can negotiate a better bulk deal & save your residents thousands.

Vitalis Support Staff

Protective Contracts

We negotiate terms that reduce financial risk and avoid unnecessary long‑term commitments.

Industry Expertise

Our specialists keep your community up to date with providers and technology to ensure you make informed decisions.

Transparent Communication

We keep boards and residents informed throughout service transitions to prevent confusion and frustration.

Ongoing Support

We address service issues promptly and help maintain reliable connectivity, so residents stay satisfied.

The Vitalis Process

STEP 01

ANALYSIS

Assess Community needs

Identify opportunities

Propose tailored solutions

STEP 02

NEGOTIATIONS

Leverage industry expertise to collect proposals (RFPs)

Negotiate the best bulk or retail contract

STEP 03

IMPLEMENTATION

Contract execution

Service rollout

Smooth transition with minimal disruption to residents

STEP 04

SUCCESS

Ongoing support and advocacy

Optimize service quality, resolve issues, and maximize long-term value

STEP 01

ANALYSIS

Assess Community needs

Identify opportunities

Propose tailored solutions

Discover Your Options

We listen first, then identify what your community needs.

STEP 02

NEGOTIATIONS

Leverage industry expertise to collect proposals (RFPs)

Negotiate the best bulk or retail contract

Secure the Best Deal

We negotiate directly with providers to protect your interests.

STEP 03

IMPLEMENTATION

Contract execution

Service rollout

Smooth transition with minimal disruption to residents

Roll Out with Confidence

We handle the details for a smooth, stress-free transition.

STEP 04

SUCCESS

Ongoing support and advocacy

Optimize service quality, resolve issues, and maximize long-term value

Enjoy Peace of Mind

Our ongoing support ensures your residents stay happy and connected.

Bulk or Retail—What’s Right for You?

Your community has two main ways to handle Internet and TV contracts. Bulk contracts can lower costs and include upgrades, while retail plans offer more flexibility for residents. Use the chart below to see the difference and find the best fit for your board.

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BULK
RETAIL
Customer Service
Dedicated customer service channels
Lower level customer service
Choice
Less choice
Full resident choice
Cost
Wholesale pricing
Retail pricing
Infrastructure
Provider-paid infrastructure upgrades
Utilizes existing infrastructure
Door Fees
Higher door fees
Lower door fees
Video
Less choice on base package
Full Selection
Contract Term
Long-term contract
No contract (if pure retail) or medium-term contract if exclusive retail
Amenities
Can include common area amenities
Minimal or no included amenities from provider

Let’s Build Smarter Communities Together

Whether you're a property manager or HOA board member, we’re here to help simplify your infrastructure and smart tech planning.