Transforming a Single-Family Community with Fiber Internet
By Vitalis Smart Communities
September 11, 20255 min read
Challenges
Residents were paying retail prices for internet, averaging over $200 per month with TV upgrades.
Outdated COAX infrastructure limited internet speeds and overall network reliability.
Outdated COAX infrastructure limited internet speeds and overall network reliability.
Vitalis Solution
Negotiated a fiber build-out for the entire community, ensuring future-proof connectivity.
Bundled bulk internet with TV services, eliminating high retail internet fees.
Reduced resident expenses by over 70% while delivering faster and more reliable connectivity.
Provided complimentary services for common areas and created dedicated spaces for security cameras and survelliance.
Implementation & transition process
01
Constant Communication
Residents were kept informed with regular updates via email, community meetings, and printed notices.
02
On Site Support
Dedicated representatives were available throughout the installation process to address any concerns.
03
Personalized Setup Assistance
Technicians assisted residents in setting up their new services, ensuring a seamless switch from their previous provider.
04
Service Satisfaction Follow-Ups
After installation, customer satisfaction surveys were conducted, and a support team remained available for troubleshooting.
Results
Infrastructure Upgrade: The community now benefits from high-speed fiber internet and modern bulk services.
Cost Savings: Monthly telecom expenses were reduced by over 70% for residents.
Enhanced Security & Amenities: Complimentary services for common areas and security camera integration improved the community's overall safety.
Resident Satisfaction: With a carefully managed transition, residents experienced minimal service disruption and reported high satisfaction with their new
Proudly Serving Communities Like Yours
Homeowners Association (HOA)
Community-focused negotiations that secure the best contracts
Customized client portal for seamless negotiations & installations